Shipping policy

UK Shipping Policy

Effective Date: 1st November 2024

1. Order Processing

  • Order cut off times: Orders received before 3pm will be processed the same business day for next day delivery. Orders received after this time will be processed the next business day for the following days delivery excluding Sunday*.
  • Non-business days: Orders placed after midday on Saturday’s, Sunday and public holidays will be processed the next business day.
  • Orders placed on Saturday will be processed for delivery on Monday
  • Note: card payments/ bacs transfer payments for pro-forma customers will need to be cleared and approved by our accounts team before your order is released for despatch.

2. Shipping Methods & Delivery Times

We offer various shipping methods based on your location and order requirements:

  • Standard shipping (next working day): Shipping available for all orders for delivery within zones 1-4/ within M25.
  • Freight shipping: For bulk or heavy orders, we arrange freight shipping, with delivery times ranging from 2-3 business days depending on the destination and carrier availability.

2.1 Delivery Schedule

  • *Within M25: Mon-Sat/ Outside M25: Mon-Fri only
  • No deliveries on Sunday

·       Note: whilst we do not offer specific delivery time slots, Wholegood's drivers aim to deliver between 7am and 4pm dependent on traffic conditions and unexpected road closures.

3. Shipping Costs

  • Standard shipping: Free for orders above £150 excl. vat for customers within M25.
  • Freight shipping: Quoted at checkout based on the weight, dimensions, and destination of the order. For large orders, please contact us for a custom quote.
  • Note: Shipping costs may vary based on promotions, custom packaging requests, or specific order requirements.

4. Delivery Locations & Restrictions

  • UK mainland: We deliver to all mainland locations within the UK subject to delivery charges.
  • Non-mainland UK (Northern Ireland, Isle of Man, Channel Islands): Delivery times and costs may vary. Please contact us before placing an order if you have specific requirements for non-mainland locations.
  • P.O. Boxes: We do not deliver to P.O. Boxes.

5. Handling & Packaging

  • We take special care in packaging your orders to ensure products arrive in optimal condition. For large or fragile items, we may use additional packaging or pallets to protect goods in transit.

7. Receiving & Inspecting Shipments

  • Inspect upon delivery: Please inspect your shipment upon receipt. If there is any visible damage to the packaging, note it with the carrier at the time of delivery.
  • Report issues within 24 hours: Any issues with the order (e.g., damage, shortages) should be reported to our customer service team within 24 hours of receipt, as detailed in our Refund Policy. Contact us at customerservice@wholegood.co.uk

8. Undeliverable Packages & Redelivery Charges

  • If a delivery attempt fails due to an incorrect address provided by the customer, or if the recipient is unavailable, any additional redelivery costs will be the responsibility of the customer.

10. Customer Support

For any questions regarding shipping or order inquiries, please contact our customer service team at:

  • Email: customerservice@wholegood.co.uk
  • Phone: 020 874 77910
  • Business Hours: Monday–Friday, 8.30am to 5pm

Note: This shipping policy is subject to change based on carrier availability, service level adjustments, and other factors outside of our control. We encourage you to review this policy periodically.